Jan W

location_on Gothenburg, USA

About Me

I am currently a Business Consulting Director at Genesys, where I help customers in their work to improve their customer experience, reduce customer effort and improve customer service operations. I was previously Head of Global Customer Services at H&M Online. I am also a Member of the Board at the Swedish E-commerce Association.

My Areas of Expertise

Retail, eCommerce, Customer Experience and Operational Best Practices.


Investment Range
1 To100,000

Pre-Startup/R&D, MVP/Finished Product, Achieving Sales, Breaking Even, Profitable, Other

Education & Training, Medical & Sciences, Transportation, Agriculture, Software, Media, Business Services, Finance, Manufacturing & Engineering, Energy & Natural Resources, Property , Hospitality, Restaurants & Bars, Products & Inventions, Retail, Sales & Marketing, Fashion & Beauty, Technology, Food & Beverage, Entertainment & Leisure, Personal Services

Denmark, Finland, Greenland, Iceland, Norway, Sweden


Ireland, Sweden, Finland, Iceland, Greenland, Norway, United Kingdom

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